Say Goodbye to Broken Chatbots
- Forget about frustrating chatbots that are slow to respond and not up to the mark.
- cogniassist turns self-service into an effortless, omnichannel, and personal experience that fulfills customers’ needs in a single interaction.
- Powered by Generative and Conversational AI, our AI Agents deliver unparalleled language understanding and empathy.
Instant Support on Your Customers’ Terms
Let customers take the wheel and decide when and how they engage with your service.
Omnipresent
Interact with customers on their channel of choice. Cognigy's AI Agents are readily available on 30+ channels and can be easily deployed on any other preferred touchpoint via standard interfaces.
Personalized Support
Immediately identify customers and where they are in their journey. AI Agents can work with your CRM to pull in relevant context, delivering personalized and consistent experiences everywhere.
Transaction-Ready
From re-booking, cancellation, and order status support to invoice requests, payment, and refunds, AI Agents enable your customers to solve their queries quickly and effectively.
Timely
Offer round-the-clock availability to help customers exactly when it matters. Go beyond reactive support to deliver proactive customer service at scale.
Truly Omnichannel Customer Service
Save customers from daunting query repetition when switching between touchpoints. Seamlessly update your CRM with every interaction and resume the conversation thread on another channel – without losing any context.
cogniassist auto-converts content format to suit the specific channel and help you leverage the best of each communication medium.
WFind the Exact Answer to Every Customer Query
Leveraging Large Language Models (LLM), our AI Agents can quickly absorb and process your enterprise knowledge to provide the most accurate answer to customer queries - every time.
AI Agents That Work for Your Business
Stay ahead of the competition by capturing dynamic customer and market needs - fast.
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Fluent in 100+ Languages
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Work with Your Tech Stack
cogniassist AI Agents enable multilingual customer service and empower agents to communicate in any language from day one.
AI Agents can be quickly onboarded to work with your systems and learn about your processes and services.
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30+ Channel Connectors
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Rich Media Support
Deploy your AI Workforce instantly across various digital and messaging channels. Webchat, WhatsApp, Facebook Messenger, LINE, iMessage - you name it.
Take full advantage of multimedia in messaging channels such as galleries, audio messages, file attachments, adaptive cards and more.
Why Cogniassist AI Agents
Prebuilt Solutions
trained by us and approved by you. Go live in a matter of weeks.
Best-in-Class AI
with native Large Language Model support for a human-like experience throughout.
Easy Knowledge Upgrade
via file uploads to deliver precise answers to any knowledge-based query.
360° Insights
into your AI workforce and customer service experiences.
Enterprise-Grade
Conversational AI platform proven by the world's most renowned tech analysts.
Recognized as Customers' Choice
with 98% recommendation rate.
Engage with Customers on any Channel
See AI Agents in action